Renewals and Partnership Manager

Published on: Sep 04, 2024

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50000 BDT

Monthly Salary

5 Years

Experience

N/A

Vacancy

Tejgaon, Dhaka

Location

Job Description

Tradeshi, the official Gold Channel Partner of Alibaba.com in Bangladesh for 8+ years, is seeking a highly motivated and experienced Renewals and Partnership Manager. This role is critical to our ongoing relationship with Alibaba.com, ensuring the success of our paid subscribers by leading a team focused on customer retention, platform training, and revenue growth. The successful candidate will also manage finance-related communications with Alibaba HQ, including payment processing, commission calculation, and reconciliation. Additionally, this role will involve managing a number of key accounts, allowing the manager to lead by example and directly contribute to customer success. The role also requires close collaboration with the New Sales Team to secure 1st-year renewals and generate referrals.

Key Responsibilities:

1. Team Leadership & Management:

Led and manage the Renewals core team, ensuring they met or exceeded KPIs related to customer renewal rates, customer contact, and revenue.
Identify and address gaps in internal training and product knowledge within the team.
Develop and implement strategies for up-selling, cross-selling, upgrading, and renewing customers.
Foster a customer-centric culture within the team, ensuring that every customer interaction adds value.

2. Key Account Management:
Personally manage a portfolio of key accounts to demonstrate best practices in customer retention and account management.
Build and maintain strong relationships with these key accounts, ensuring their needs are met and they receive exceptional service.
Utilize insights from managing key accounts to guide the team and refine strategies for broader customer success.

3. Customer Relationship Management:

Oversee the management of existing exporters who are paid subscribers of Alibaba GGS products.
Ensure the team provides comprehensive platform training and support to maximize customer satisfaction and product usage.
Regularly assess customer need sand feedback, ensuring the team is proactive in addressing any issues or opportunities for improvement.

4. Financial Operations:
Act as the primary point ofcontact for all finance-related matters with Alibaba HQ.
Manage payment processing,commission calculation, and reconciliation with Alibaba HQ.
Troubleshoot and resolve anyfinance-related issues between Tradeshi and Alibaba HQ in a timely manner.
Forecasting sales revenue andannual budget for own team

5. Collaboration with New Sales Team:

Coordinate with the New Sales Team to ensure smooth transitions from sales to renewals, particularly focusing on securing 1st-year renewals.
Work closely with the New Sales Team to identify and leverage opportunities for customer referrals.
Share insights and feedback with the New Sales Team to continuously improve the sales-to-renewals pipeline.

6. Communication & Reporting:
Maintain regular communication with Alibaba HQ, ensuring all processes related to finance and customer management are aligned.
Prepare and present regular reports on team performance, customer satisfaction, key account management, and financial reconciliation to senior management.
Stay informed of all upcoming products and features from Alibaba.com and communicate relevant updates to the
team and customers.

7. Continuous Improvement:

Stay updated on the latest trends and best practices in customer retention, account management, and product management.
Proactively identify opportunities for process improvement within the Renewals team and in managing key accounts.
Collaborate with other teams, including New Sales and Data, Content, and IT, to ensure a seamless customer experience across the board.

Qualifications & Skills:
Bachelorâ€™s degree in Business Administration, Marketing, Finance, or a related field. An MBA is a plus.
Able to travel locally, nationally and internationally
Good knowledge and networks in Bangladeshâ€™s export industry
Business Development and export promotion knowledge a plus
Stakeholder management and team leadership experience
Strong analytical skills with data-driven decision-making
Proficiency in Excel/GoogleSuite
Fluency in Bangla and experiential fluency in English (any exposure to Chinese/Mandarin is a plus)

Typical success profile of a candidate:

At least 5 years of experience in customer retention, sales, or account management, with a minimum of 2 years in a leadership role.
Proven experience in managing key accounts and leading by example.
Strong understanding of e-commerce platforms, ideally with experience in Alibaba.com or similar platforms.
Proven experience in managing financial operations, including payment processing and reconciliation.
Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams, external partners, and key accounts.
Strong analytical skills, with the ability to interpret data and make informed decisions.
Ability to work in a fast-paced environment and manage multiple priorities.

Benefits:
Competitive basic salary, performance-based incentives, mobile and travel allowance, and lunch
Health and wellness benefits.
Opportunities for professional development and career advancement.
Collaborative and dynamic work environment.

Employment Structure

Hybrid in Bangladesh. Travel to key account locations is required. Some travel to other Tradeshi offices such as Chittagong may be required. Yearly attendance at the conference at Alibaba HQ in Hangzhou may also be required.
Salary: BDT 50,000+ per month (may be higher for deserving candidates)
Benefits: Monthly KPI bonus + Commission + Health Insurance (conditions apply) + Maternity Leave (conditions apply) + all government holidays + two festival bonuses (conditions apply) + Travel Allowance + Lunch + Mobile Allowance
Workweek: Sunday to Friday (6 days)

Hiring Process
Conversation with Tradeshi
Interview with the current Renewals Manager
Case Study
Interview with the Head of Growth - Deputy Manager
Culture fit Interview with the Manager of Data, Content & IT
Interview with the Managing Director, Tradeshi
Receive an offer

Job Skills

Communication MS Excel

Job Location

House 23/A, Road 02, Flat 1/D, Banani Old DOHS, Tejgaon, Dhaka

Deadline: Oct 31, 2024

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